then they told me the bedding was soiled through to the mattress and they were witholding the entire deposit for additional cleaning cost, I was also informed that. But the kicker was when I checked out I was practically treated criminal I was told before I could receive my deposit they had to check the room, it took so long I went to the car to take my bag and still I had to wait. She act as if it were impossible to reverse the charge. and that was the card I used for my reservation. I merely did what I always did to confirm I.D. I also deposited $100 in cash before I realized the clerk had charged my card because she did not inform me that was what she was doing.
I would like to add this is my 3rd stay and I have to admit they were pleasant with the exception of my first when I had to wait an hour/plus to check in months after the grand opening,until nowIt has been over 48 hours and I am still waiting for my $100 credit. First of all the 'Q' has initiated an enforcement of a $100 deposit that will be charged to your card at check in, and it will be a pending charge for 48 hours, or you have the option of paying cash to avoid this delay.I was informed of this when making my reservation.
